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NumériqueIt aims to help business leaders continually evaluate challenges and provides solutions to improve efficiencies across the service streams. [Présentation par eBook Central]Livre
NumériqueThe title explores the concept of the "cloud services user journey" aligning key concepts from ITIL to provide a holistic and vendor-neutral understanding of the procurement lifecycle. [Présentation par eBook Central]Livre
Numérique"ITIL 4 : Create, Deliver and Support : Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Create, Deliver and Support, the entire pathway of ITIL 4 M...Livre
Numérique"ITIL 4 : Digital and IT Strategy Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Digital and IT Strategy, the entire pathway of ITIL 4 Strategic L...Livre
Numérique"ITIL 4 : Direct, Plan and Improve : Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Direct, Plan and Improve, the entire pathway of ITIL 4 Managin...Livre
Numérique"ITIL 4 : Drive Stakeholder Value : Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Drive Stakeholder Value, the entire pathway of ITIL 4 Managing ...Livre
Numérique"ITIL 4 : High-velocity IT : Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 High-velocity IT, the entire pathway of ITIL 4 Managing professional a...Livre
NumériqueThe title explores how service organizations may address sustainability challenges in relation to their digital and IT strategies, tactics and operations and the role that IT and digitally enabled services have in relation to the environment. Id...Livre
NumériqueIdeal for digital leaders and aspiring IT leaders who wish to shape IT and business strategy and drive organizational change through : a structured and flexible approach for addressing service management challenges practical skills for competing w...Livre
NumériqueThis guide can help organizations achieve major benefits in risk management, cost reduction, enhanced security and improved service delivery. It will facilitate the integration of SAM/ITAM with service management and information security managemen...Livre
NumériqueThe "ITIL 4 Foundation Revision Guide", written by experts and endorsed by itSMF UK, compliments the core content in the "ITIL 4 Foundation Manual" and enables candidates to focus on the areas that will be examined, understand the best ways to app...Livre
NumériqueITIL 4 fournit des conseils aux organisations qui doivent relever de nouveaux défis de gestion des services et tirer parti du potentiel de la technologie moderne. Le manuel est conçu pour garantir un système flexible, coordonné et intégré pour une...Livre
NumériqueThe guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices. "ITIL Foundation, ITIL 4 Edition" will : - Provide readers with an understanding of the I...Livre
Numérique"ITIL Practitioner Guidance" is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (...Livre
PapierPortfolio, programme and project offices are widely used to support best-practice in organizations of all sizes, across public and private sectors. This "Portfolio, Programme and Project Offices (P3O®)" publication builds on the references in PRIN...
