Titre : | The ITIL guide to sofware and IT asset management |
Auteurs : | Axelos (London), Auteur David Bicket, Auteur Colin Rudd, Auteur |
Mention d'édition : | 2d ed. |
Editeur : | London : The Stationery office |
Année de publication : | 2020 |
Présentation physique : | 189 p.ill. |
ISBN/ISSN/EAN : | 978-0-11-331548-2 |
Autre ISBN/ISSN : | 978-0-11-331549-9 |
Mots clés : |
ITIL
Gestion d'entreprise -- Systèmes d'information Systèmes d'information de gestion Logiciels Qualité de service |
Note générale : | Bibliogr. Glossaire |
Résumé : |
This guide can help organizations achieve major benefits in risk management, cost reduction, enhanced security and improved service delivery. It will facilitate the integration of SAM/ITAM with service management and information security managem[...]
This guide can help organizations achieve major benefits in risk management, cost reduction, enhanced security and improved service delivery. It will facilitate the integration of SAM/ITAM with service management and information security management while linking to organizational objectives.
To do this, the guide gives structured and clear explanations of complex topics, with frequent real-life examples, key messages, and checklists. Key benefit updates : - Organizations will benefit from costs savings, risk management, licence compliance, and enhanced security, thereby improving the value delivered to customers. - Cost-saving opportunities outlined. - Metrics for SAM and ITAM included. - Updated standards and completely rewritten from the first edition. - Numerous real-life examples, key messages and checklists highlighted throughout the text. - Aligned to all recent best practice guidance. - Appendices with practical guidance. - References to ITIL Practitioner. - Emphasizes sustainability for a SAM/ITAM programme. [Présentation par eBook Central] |
Documents numériques (2)
![]() Table des matières Adobe Acrobat PDF | ![]() eBook (accès IP pour le SPW) URL |