Titre : | The use of social media in risk and crisis communication |
Auteurs : | Cécile Wendling, Auteur Jack Radisch, Directeur de publication, rédacteur en chef Stéphane Jacobzone, Directeur de publication, rédacteur en chef |
Editeur : | Paris : Organisation de coopération et de développement économiques |
Année de publication : | 2013 |
Collection : | OECD working papers on public governance, ISSN 1993-4351, 24 |
Présentation physique : | 41 p.tableaux |
Mots clés : |
Gestion des crises
Médias sociaux Communication du risque |
Note générale : | Bibliogr. p. 39-41 |
Résumé : |
This report highlights the changing landscape of risk and crisis communications and in particular how social media can be a beneficial tool, but also create challenges for crisis managers. It explores different practices of risk and crisis commu[...]
This report highlights the changing landscape of risk and crisis communications and in particular how social media can be a beneficial tool, but also create challenges for crisis managers. It explores different practices of risk and crisis communications experts related to the use of social media and propose a framework for monitoring the development of practices among countries in the use of social media for risk and crisis communications.
The three step process spans passive to dynamic use of social media, and provides governments a self-assessment tool to enable cross country comparison to monitor and track progress in the uptake of effective use of social media by emergency services or crisis managers. The report was prepared by Ms. Cécile Wendling, Director of Research at ‘Futuribles’, under the supervision of Jack Radisch and Stephane Jacobzone. [Présentation par le site internet de l'éditeur] |
Précision sur le document : | Rapport/Etude |
Documents numériques (1)
eBook (accès IP pour le SPW) URL |