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NumériqueCe livre présente la démarche ITIL® 4 et les bonnes pratiques de sa mise en œuvre. Il s'adresse à toutes les personnes travaillant à l'informatique, du responsable informatique au technicien, en passant par l'ingénieur ou le hotliner d'un centre d...Livre
NumériqueIf you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 Drive Stakeholder Value provides essential knowledge and capabilities for ...Livre
Numérique- Presents ITIL Foundation examination tips and sample questions to help you prepare for the certification exam. - Explains DevOps concepts and provides you with a look into the entire DevOps process. - Provides real-life IT examples. Use thi...Livre
NumériqueIt aims to help business leaders continually evaluate challenges and provides solutions to improve efficiencies across the service streams. [Présentation par eBook Central]Livre
NumériqueQu’est-ce que la gestion de services ? Est-elle un complément à la gestion de projet ? La qualité de services (Quality Of Services), tout le monde en parle, mais parle-t-on tous de la même chose ? L’objectif de cet ouvrage est de fournir aux lect...Livre
NumériqueThe title explores the concept of the "cloud services user journey" aligning key concepts from ITIL to provide a holistic and vendor-neutral understanding of the procurement lifecycle. [Présentation par eBook Central]Livre
NumériqueIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities fo...Livre
Numérique"ITIL 4 : Create, Deliver and Support : Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Create, Deliver and Support, the entire pathway of ITIL 4 M...Livre
Numérique"ITIL 4 : Digital and IT Strategy Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Digital and IT Strategy, the entire pathway of ITIL 4 Strategic L...Livre
NumériqueIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, s...Livre
Numérique"ITIL 4 : Direct, Plan and Improve : Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Direct, Plan and Improve, the entire pathway of ITIL 4 Managin...Livre
Numérique"ITIL 4 : Drive Stakeholder Value : Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Drive Stakeholder Value, the entire pathway of ITIL 4 Managing ...Livre
NumériqueIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service ...Livre
Numérique"ITIL 4 : High-velocity IT : Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 High-velocity IT, the entire pathway of ITIL 4 Managing professional a...Audiovisuel
NumériqueReconnue dans le monde entier et implémentée par près de 90% des grandes entreprises en France, ITIL® n'est pas une norme, mais une démarche. ITIL® V2 est déployée depuis 2001 et ITIL® V3 est à l’heure actuelle la version implémentée dans la plupa...